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Your satisfaction

Our principle goal is your satisfaction. For this purpose we take particular care of the description of the articles we are providing and of the quality of the photos.

However, if an article does not give complete satisfaction, you may return it within 14 days after delivery. The article should be in perfect condition in its original packaging, with a copy of the order form and the reason of your dissatisfaction. 
The shipping costs for the return are at your charge. 

The price of the returned articles will be entirely refunded, by the payment mean used for the initial payment (credit card, Paypal, check or bank transfer) within a maximum of 14 days.

Returns are to be sent to the following address:
Broderie Plaisir
10 Place du Général de Gaulle - F-67400 Illkirch Graffenstaden.

If the return is due to an error of ours when preparing the shipment, you will be entirely refunded for the cost of return.

For further information please contact us by mail: contact@broderieplaisir.com, via the contact form or by phone: (00 33) from Monday to Friday from 9:00 a.m. to 6 p.m.