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Sales terms

General Terms and Conditions for Sales – August 2021


These General terms and conditions are defining the contractual relations between BRODERIE PLAISIR and the internet customer and the conditions applying to any purchase realized via the online store.
The website BRODERIE PLAISIR is presented in French and in English language, and it is accessible by internet at the following address: www.broderieplaisir.com.
This site has been edited by HERB INFORMATIQUE SARL., and it is hosted by OVH (140 Quai du Sartel - F-59100 Roubaix). 
Any order of article(s) realized via the website implies the consultation and the express acceptation of these General terms and conditions for sales, and this acceptation is not subject to any handwritten signature by the internet client.
BRODERIE PLAISIR reserves the right to modify these General terms and conditions for sales at any time without preliminary notice. The applying terms and conditions are those which apply for the website at the date of the placing of the order.


Our prices indicated on www.broderieplaisir.com are including VAT (the VAT applicable the day of the order), and they don't include delivery costs.

The VAT of each country is applicable on every orders in France and in European countries, excepted for professionals with valid VAT Intracom number (according to the article 262ter of Code Général des Impôts).
VAT is not applicable for orders from out of France and European countries (according to the article 262of Code Général des Impôts).
For the VAT application, only the billing address of the costumer is valid, and not the delivery address.
The customs taxes are the costumer's responsability.

In any case, BRODERIE PLAISIR reserves the right to modify prices and delivery costs at any moment. Invoicing will be done depending on the applying rates at the date of the order, subject to availability on that date.
Products shall remain the property of Broderie Plaisir until full payment of invoices.


The minimum order amount is 20 Euros, including taxes but not including shiping cost. Broderie Plaisir reserves the right to cancel any order of a customer with whom there is a dispute about payment of a former order (same name or same address), or any transaction whose nature or origin seems doubtful.
By placing your order you declare its entire acceptation without any reserve. The data recorded by Broderie Plaisir constitute the evidence for all past transactions between Broderie Plaisir and customers.
The data recorded by the banking operator constitute the evidence for the financial transactions.


According to L. 111-1 of the French Consumers Code, before ordering you can take any information you might require on the website about the characteristics of the article(s) you want to order. The photographs have been taken with maximum care and especially with the concern to reproduce colors as true as possible. However, even if the photographs are as realistic as possible they cannot ensure perfect similitude with the products because they are visible on a screen which does not represent the natural colors with 100% exactitude.
Our products and prices are valid as long as they are visible on the website, and within limits of availability on stock.
In case of momentary unavailability of an ordered article we will inform you by email about the announced delivery term. In this case you can modify or cancel your order by email.
In case of unavailability of the whole or a part of your order the refunding is done as quick as possible by check or by bank transfer (within a maximum of 14 days after your payment).


The articles are delivered by La Poste or by any other transport company to the delivery address you mentioned in your customer account during the ordering process.

The amount of delivery costs is determined by the mode and the place of delivery. This amount is calculated in the basket, and it is specified on the invoice at the moment of payment.
We ask you to check your contact data supplied in your customer's account. We are not responsible for any loss of a parcel if the address indicated in the customer's account should be incorrect.
The average delivery time for available articles is 1 to 10 days, the maximum delivery time is 40 days. Broderie Plaisir may not be held responsible for delay of delivery due to a fault of the carrier.
It is important that you check the perfect state of your delivered parcel, and to make possible remarks or reserves on the delivery note of the carrier.
In case of payment by bank transfer or by check, the order is treated after the entire receipt of the whole payment. In case of several orders by several customers for an article with limited stock, the priority of delivery is determined by the date of reception of payment.


You dispose of several possible payment methods:

- credit cards : payment in Euro by French or foreign credit card: Carte Bleue, Visa, Master Card, American Express. Secured payment via the platform Crédit Mutuel - CIC P@iements.

- Paypal: with or without Paypal account

- bank check (only by a bank with domicile in metropolitan France or Monaco) to the order of Broderie Plaisir, to be sent to: 
  Broderie Plaisir - 10 Place du Général de Gaulle 67400 Illkirch Graffenstaden - France

- bank transfer to the following Crédit Mutuel bank account:
    FR76 1027 8016 7000 0201 0574 816 f


You dispose of a term of 14 days after reception of your order to return the article which is not suitable for you. The article must be returned in perfect state, in its original packaging, each one in perfect state, with a copy of the invoice and the reason of dissatisfaction.
The shipping costs for sending and for the return are at your charge. The amount of the returned articles is entirely refunded by check or by bank transfer within a maximum delay of 14 days.
Returns are to be sent to the following address: Broderie Plaisir - 10 Place du Général de Gaulle, 67400 Illkirch Graffenstaden - France


Any possible dispute between Broderie Plaisir and its customers are submitted to the jurisdiction of the court of Strasbourg. Prior to any proceeding a conciliation period of 15 days has to be observed. This conciliation period begins to run with the forwarding by the applicant of a registered letter with acknowledgment of receipt with a precise description of the grievances.


This site has been registered by the CNIL with the number 1543214.
The collected information is subject to a data treatment which is destined to Broderie Plaisir.
According to the data privacy act "loi informatique et libertés" from January 6, 1978, modified in 2004, you dispose of a right to accede to information which is concerning you, and you can exert this right by addressing to contact@broderieplaisir.com.
You can also object to the treatment of the data which are concerning you for legitimate reasons.

This site is the property of BRODERIE PLAISIR, registered at the Insee with the number 533 947 628 00012, with registered office in 10 Place du Général de Gaulle in 67400 Illkirch Graffenstaden - France.

Cookies management : this website uses 2 kinds of cookies :essential for its operation and not essential for Google Analytics statistics. You can object to the management of cookies for statistical purposes by checking "refuse" in the window that appears for this purpose.

Director of publication: Mr. Alain HERB.
This site has been edited by HERB INFORMATIQUE SARL., and it is hosted by OVH (140 Quai du Sartel - F-59100 Roubaix).

You can contact us by phone at (00 33)09 72 28 83 69 from Monday to Friday from 9:00 a.m. to 6 p.m.

You can also contact us by email:


Whatever is the way of contact you chose, we will try to answer you as soon as possible.